Returns & Exchanges

At Luxe Research, we stand behind the efficacy of our formulas and offer a 30-day satisfaction guarantee on all skincare purchases. If you are not completely satisfied with your results, we provide a seamless return process to ensure your experience remains premium.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the authorization process.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring any promotional gifts included with the purchase are also returned to receive a full refund.

• 3.
  Affix the Shipping Label

  Download and print the prepaid DHL return label provided via email and attach it clearly to the outside of your parcel.

• 4.
  Receive Your Refund

  Once our laboratory team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.